Question 1

What kind of personal data does the application collect?

Accepted Answer

We collect data necessary to provide our services, such as name, email, contact information and payment details. We may also collect usage data to improve the user experience.

Question 2

How does the application protect my data?

Accepted Answer

We use end-to-end encryption to protect data in transit and at rest. In addition, we implement advanced security measures such as firewalls, intrusion detection systems and secure development practices.

Question 3

What is two-factor authorization (2FA) and how do I enable it?

Accepted Answer

Two-factor authorization adds an extra layer of security by requiring a second verification factor in the management of your usual processes. You can enable 2FA in your account settings, where you will receive a code on your mobile device every time you log in or where you can set up "latch" lock actions on specific application functionalities.

Question 4

¿Qué debo hacer si sospecho que mi cuenta ha sido comprometida?

Accepted Answer

If you suspect your account has been compromised, change your password immediately and enable two-factor authentication if you have not already done so. Contact our support team for additional assistance.

Question 5

How are my passwords stored and protected?

Accepted Answer

Passwords are stored using secure hashing algorithms, which means that even we cannot see your original password. It is recommended that you use a strong and unique password for your account.

Question 6

How will TU notify of a security breach?

Accepted Answer

In the event of a security breach, those affected will be notified immediately via email. Instructions on the steps to take to protect your account will also be provided.

Question 7

¿Cuáles son las mejores prácticas para mantener tu cuenta de forma segura?

Accepted Answer

- Use a strong and unique password
- Whenever possible, enable two-factor authentication
- Do not share your password with anyone
- Keep your browser and computer up to date
- Avoid using unsecured public Wi-Fi networks to access the application.

Question 8

How can I report a security vulnerability?

Accepted Answer

If you find a potential security vulnerability, please report it to our security team by sending an email to info@tu.com. We appreciate your help in keeping our platform secure.

Question 9

How does the application protect my financial data?

Accepted Answer

All financial information is processed through secure payment gateways that comply with industry standards. In addition, we use encryption and other security measures to protect your financial data.

Question 10

What do I do if I forgot my password?

Accepted Answer

If you forgot your password, you can reset it by clicking on "I forgot my password" on the login page. We will send you a link to your email so you can create a new password.

Question 11

Are security audits conducted?

Accepted Answer

Yes, we perform regular security audits with the help of cybersecurity specialists to ensure that TU meets the highest security standards.

General TU security frequently asked questions